J H Haynes & Co Ltd ("we") are committed to protecting and respecting your privacy.

This policy (together with our website terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 ("the Act"), the data controller is J H Haynes & Co Ltd of Sparkford, Yeovil, Somerset, BA22 7JJ, England.

1. Information We May Collect from You

We may collect and process the following data about you:

2. IP Addresses

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

3. Cookies

A cookie is a small amount of data sent from our server and stored on your browser or your computer's hard drive if you agree. Cookies contain information that is transferred to your computer's hard drive.

We use cookies and other such devices to compile anonymous, aggregated statistics that allow us to understand how users use our sites and to help us improve the structure of our sites (we cannot identify you personally in this way). We use cookies and other such devices to allow us to understand who has seen which pages and advertisements on our sites, to determine how frequently particular pages and advertisements are visited, to determine the most popular areas of our sites and generally in order to monitor usage of our sites. This helps us to provide you with a good experience when you browse our sites and also allows us to improve it.

Some of the cookies we use are essential for parts of our sites to operate and are already set. These are strictly necessary for the services that we offer and without them the website cannot operate as intended. You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Cookie namePurposeMore Information
_fby_site_Holds information used by Feedbackify, who provide the feedback option on our site.Expires after 1 month.
_haynes_all_access_sessionHolds temporary information about the current session and user information (if logged into our site).Expires automatically when browser is closed.
cookies-acceptedSet to show that the cookie warning on our site has been shown and accepted on the current browser.Expires after 3 years.
favouritesHolds information about items on our site you have marked as favourite on the current browser.Does not expire.
JSESSIONIDHolds information used by New Relic, who provide server and error monitoring for our site.Expires automatically when browser is closed.

We may also use cookies and other such devices for the following purposes:

Some of our business partners may use cookies on our sites (for example, advertisers). We have no access to or control over these cookies and are therefore not liable for any loss or damage caused by such cookies.

Most internet browsers are automatically set up to accept cookies, but you can set your browser to refuse a cookie or ask your browser to show you where a cookie has been set up. Certain services are only activated by the presence of a cookie and, if you choose to refuse cookies, particular features or parts of our sites may not be available to you. For further information about cookies, including how to refuse cookies, please visit the Interactive Advertising Bureau UK's website, www.allaboutcookies.org.

4. Where We Store Your Personal Data

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our sites, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our sites; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

5. Uses Made of the Information

We use information held about you in the following ways:

We may also use your data, or permit selected third parties to use your data, where you have consented to such use, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these.

If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.

If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.

6. Disclosure of Your Information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may disclose your personal information to third parties:

7. Your Rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing at any time by contacting us at webmaster@haynes.co.uk.

Our sites may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

8. Access to Information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee to meet our costs in providing you with details of the information we hold about you.

9. Changes to Our Privacy Policy

9.1 Any changes we may make to our privacy policy in the future will be posted on this page.

10. Contact

10.1 Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to webmaster@haynes.co.uk.